If you wish to outsource the management and administration of your G Suite solutions then the G Suite Support Service from Zumzum is right for you. We offer this service for when you do not have an onsite system administrator or you wish to free up your internal IT resources to concentrate on your most valuable projects. Zumzum will handle all requests from your end users related to everyday issues and ensure that users are able to achieve the tasks they require with the G Suite tools available to them.
Below is an overview of the service we provide*:
- Monday to Friday, 9am to 5pm Support Service
- 12 Hour guaranteed response
- Telephone, email and web based access to support
- Remote login for desktop support issues
- G Suite system administration
- Activate G Suite services
- Adding new G Suite user
- Deleting G Suite users
- Password resets
- G Suite customisation
- G Suite best practice advice
- G Suites “How To….” questions answered
- New features introduction
To take advantage of this service, all your users on your domain must be added to the support agreement and you will be requested to grant reseller access to Zumzum for your G Suite domain.