How to process a customer return of Stock into the Warehouse

Zumzum Financials Knowledge Base

    You may wish to consider using Salesforce cases to record and manage customer service requests and approve the returns requested by your customers.

    1. Go to the Stock Balances tab.
    2. Select the record for the Product which matches the Warehouse and Location.
    3. Go to the Inbound Stock Movement related list and click New.
    4. Select the date that you receive the stock in the Movement Date.
    5. You can enter a Serial Number for the stock if necessary.
    6. Enter the Quantity of stock that you received.
    7. Enter the price of a single unit in the Unit Cost.
    8. Finally, choose what Type of stock movement it is.
    9. Click Save to update the record.