Customer Payment Against Sales Invoice Has Bounced or Paid in Error

Zumzum Financials Knowledge Base

    1. Go to Bank>Customer Refund and enter the custom refund details.
    2. (The customer refund remains outstanding until you receive a new payment for the invoice.)
      • Optional – To age the refund to the date of the original invoice (and see the new invoice in your open Sales Invoice reports), post a Customer Sales Invoice on the date of the original invoice and a Customer Sales credit on the refund date, allocating it to the Customer refund.
    3. In the Customer account, raise a Sales Credit for the same Invoice Date, VAT Rate, Net Amount and Tax Amount as the invoice that was paid-off in error.
    4. Go to Bank> Allocate Pending Credits and Payment on Accounts to Invoices and allocate the Sales Credit to the Customer Refund.
    5. In the Customer account, raise a new Sales Invoice for the same Invoice Date, VAT Rate, Net Amount and Tax Amount as the invoice that was paid-off in error. The effect of this action will be “re-issuing” the invoice.

    Note: The limitation that this procedure entails is the following: whereas the invoice paid in error will appear to be paid-off per Zumzum Financials, the same invoice will be outstanding per the customer’s accounting system. However, the total customer balance will be correct. In other words, the user will notice that the outstanding Sales Invoice will have a different invoice number per Zumzum Financials, and per the customer’s accounting system.

     

    in Bank CorrectionsCustomer Receipts Tags: failedsalesSales Invoice